Sometimes, communication can be difficult. If you feel the client you are working with is not using the message thread correctly and including offensive language, attempting to send money outside of Glimmer, or anything else that you feel is fishy, you can flag the message thread. By selecting the flag tool, our Support staff will be notified and work with you to resolve the issue.

If you have attempted to contact a client and are met with the message “This publisher is currently not accepting messages from you”, then there may be a few reasons why. Perhaps this client didn’t have the greatest experience collaborating in the past, or they may have had a hard time communicating with you. If you feel you are receiving this message in error, please reach out to support@glimmer.io.