What is Credit?
Credit is a way of prepaying for projects on your Glimmer account. Purchasing Credit can be seen as loading money onto your account that is ready for you to use at any time, and can be directly applied to projects. We allow you to do this through the use of Cost Codes, which act as the carriers for your credit on our platform. When you pay creators on credit, we can submit payment to them within two weeks.
Navigating the Credits Section
The Credits section breaks down the various pieces that make up your credit experience on Glimmer. Top line metrics display the amount of available credit you have as well as credit that is still pending. From this screen you’ll have the ability to Add/Transfer Credit, as well as view your Paid and Unpaid Credit Invoices. You are also able to view all cost codes that have a credit balance (be it available or pending), with their respective amounts.
Credits + Cost Codes
When purchasing credits, keep in mind that these credits must be applied to a specific cost code. This gives you a way to categorize spend across your various projects, simplifying your payment processes. The easiest way to load credit onto a cost code is to have already made one (which you can read more about here), but in case you need to create one on the fly you can always do so when adding credit to your account.
When you purchase credit to be loaded on a specific cost code, it will be displayed as pending credit. This means that we need to wait for your funds to clear before we can issue the credit and it becomes usable. You can always view your total amount of pending credit in the Credits section of the Reports page. Once we have cleared your funds your pending credit will become available credit, which will be reflected next to the appropriate cost code you purchased credit for. This means your credit is available to use for your next project! Remember, if you want to use your newly available credit, then you must attach the corresponding cost code to whatever project you wish to use your credit for.
In order to add credit to your Glimmer account, select the Add Credit button on the Credits page of the Reports section.
From here, select the Destination cost code - that is, the one you wish to receive the credit. You will be able to select your destination cost code from a drop down menu - don’t worry, if you don’t see a cost code you want to use you can always add one from this screen. Once you’ve selected or added a cost code, type in the amount you wish to add and select “Add Credit.” You will be asked to confirm the amount, and it will be transferred into your Glimmer account. Keep in mind, a deposit will appear as Pending until the funds have cleared.
There may be instances where you have credit on one cost code that you wish to move to another. If this is the case, you can do so by selecting the Transfer Credit button on the Credits page.
Here you will be given the option to select the cost code that will be receiving your credit (where the credits will be going to) as well as the cost code you will be transferring that credit from. If you wish to create a new cost code to receive your transferred credits, you can do so here. Once you have your destination cost code and origin cost code decided, go ahead and type in the amount you wish to transfer and select Submit Transfer.
NOTE: Your cost codes will display the available amount for a transfer, as well as any amount that may be pending. Transferable credit can only be taken from available amounts, as pending credits need to clear before they can be transferred.
Applying Credits to Invoices
The Invoices section of the Reports page shows you a breakdown of your spend on the platform, providing associated project ID numbers, cost codes, story codes, and the amount the particular project cost. You can read more about specifics of these Invoices here.
For now, we’ll focus on applying credits. This option is only available to users that have credit on their account, and will be made apparent by the Apply Credit button on the right hand side of an invoice.
From here you will receive a pop-up prompting you to select the cost code you’d wish to draw funds from. You also have two different options regarding payment: You can pay the full amount with credit, or you can pay a partial amount with credit. If you choose to pay a partial amount, the new total will be expressed on the invoice, as well as the partial amount you paid.
A fully paid invoice will be displayed as such in the Invoices section.
Deleting an Unpaid Invoice
In some instances you may need to delete an unpaid credit invoice. You can do so by selecting the delete icon on the unpaid invoice you wish to remove.
From here you will be asked to confirm that you do in fact wish to remove this invoice - this will remind you of the amount of pending credit that will be removed from the particular cost code it was sent to. Selecting cancel credit will confirm your decision.
IMPORTANT NOTE! When you cancel a credit this way, it’s VERY important to remind your finance department that the credit invoice is now VOID. They will be issued an invoice the moment your credit begins pending, so please notify them of ANY canceled credits request you make.
If you have any questions about our Credit feature or existing credit on your account, please feel free to reach out to us at firstname.lastname@example.org.